Shipping policy
Thank you for shopping with ALICIA MAY HAYES. As a dedicated apparel retailer offering stylish and wearable clothing collections, we strive to deliver a reliable shopping experience for every customer. Our core commitment is to process all clothing orders precisely, package each garment carefully to preserve its original condition, and complete safe and timely delivery within standard logistics timeframes.
1. Standard Order Processing Rules
After customers complete order confirmation, all apparel purchases will go through internal verification, quality inspection and standard packaging procedures within 1-3 business days, excluding weekends and national public holidays. Order processing timelines may be prolonged during peak shopping seasons and high-volume promotional activities. Customers will receive proactive notifications if any notable shipping delays occur.
2. Shipping Fee Settlement Method
Shipping fees for clothing orders are calculated dynamically based on order volume, item weight and delivery destination. All specific logistics costs will be fully displayed on the checkout page before payment confirmation, ensuring complete pricing transparency for every transaction.
3. Standard Shipping Timeframe Reference
Estimated delivery times:
Standard Shipping: 15 business days
All quoted delivery durations are for reference only and cannot be fully guaranteed. Actual parcel arrival speed may be affected by courier service disruptions, customs clearance progress, adverse weather conditions, cross-border logistical limitations and holiday arrangements in destination countries.
4. Shipment Notification and Tracking Update
Once your clothing order is officially dispatched from our warehouse, you will receive an automatic shipment confirmation email containing exclusive parcel tracking information.
Real-time tracking data and logistics status updates will generally be activated and available for customer inquiry within 24-48 hours after the shipping carrier completes parcel collection and system synchronization.
5. Delivery Address Responsibility Clause
Customers are required to double-check and confirm the accuracy and completeness of their shipping address during checkout. ALICIA MAY HAYES will not undertake responsibility for misdelivered or returned parcels caused by wrong or incomplete address information provided by customers. Any packages returned due to address errors will require additional reshipping fees borne by the buyer.
6. In-Transit Loss and Damage Handling
If your apparel parcel is lost during cross-border transportation, please contact our customer service team within 7 days of the expected delivery date to initiate a logistics investigation. For orders received with damaged garments or broken packaging due to transit issues, please submit a support request within 48 hours of delivery and attach clear photos of defective items and packaging. Our team will review the case and provide effective solutions in a timely manner.
7. Apparel Care Guidelines and Liability Exclusion
Each clothing product is fitted with exclusive care instructions covering correct wearing, washing, drying and daily maintenance methods. All garments must be maintained in accordance with official guidelines. ALICIA MAY HAYES is not liable for fabric damage, fading, shrinkage or garment deformation caused by improper maintenance, unauthorized alteration or personal misuse of products.
8. International Customs Terms and Support Information
International shipments of clothing items may be subject to import duties, customs taxes and additional clearance fees based on local government regulations. All such extra charges are borne solely by customers and are not included in product prices or standard shipping fees.
For any questions or inquiries regarding this Shipping Policy and your order logistics status, please reach out to our professional support team via the official details below:
Trade Name: ALICIA MAY HAYES
Phone number: +64 26 191 0295
Email: info@aliciamay.shop
Physical address: 138 Caldwell Street, Brockville, Otago, Dunedin 9011, New Zealand